Helpful Links

NAC Grant Guidelines - click here

Basics of GO Webinar (how to use the system and navigate an application) - click here

Uploading Support Materials Webinar (how to upload support materials) - click here


Table of Contents
User Types
            Registered User
            Direct Reciever – Primary User
            Direct Receiver – Non-Primary User
            Indirect Receiver - Non-Primary User
 
 
Users – How to Sign Up Various Users
            Direct Receiver Primary (most applicants)
            Direct Reciever Non-Primary
            Indirect Receiver
            Individual
            Fiscal Agents & Organizations Using Fiscal Agents
            Trouble Shooting
 
Tabs
            My Forms
            Portfolio
            Help
            Manage Account
 
Text and Data – Helpful Information as You Begin
            Usernames and Passwords
            My Username and Password are not Working
            I Forgot my Password
            The Narrative
            Word Count
            Work Sample Preparation
 
Specifications for Narrative Questions
            Formatting
            HTML
            Copy and Paste          
 
File Uploads
            Specifications for Each Type
            Uploading Files
            Thumbnails
            Download
            View
            Folder Requirements
            Video Help
 
 
FAQ’s
            How to Convert my Video
            Where and How to Find the Resolution of my Video
            My Video Uploaded Successfully, but is not Available to Stream
            Pop-Up Message: Exceeds the Maximum Allowed Size
            Editing my Video to Make it Smaller
            Uploading a Video from a DVD
            Multiple Users
            My Favorite Web Page
            Saving Your Work
            Lost Data 
            Pop-Up Windows
            Submitting an Application
            What Happens to an Application
            Storing Your Data
            I Accidentally Submitted my Application
 
Tech Requirements
            Email Address
            Internet
            Hardware
            Software
            Operating System
            Browser
            Cookies and Temporary Files
            How to Clear Temporary Files and/or Enable Cookies
 
 

 
User Types

Registered User
All users must start out as a registered user.  To register, click on Sign Up in the blue bar.  During sign up, you will be able to determine which type of account you need, Individual or Organizational.  This is critical because GOTM system is set up so that only individuals can see grant programs offered to individuals and only organizations can see grant programs offered to organizations.

Direct Receiver – Primary User
This is the basic organizational account.  This person is the primary grant contact for your organization.   The organization owns their Employer Identification Number and can receive money directly from the Nevada Arts Council.

Direct Receiver – Non-Primary User
This allows you to be associated with an existing account, but you cannot submit an application.

Indirect Receiver - Non-Primary User
This allows you to be associated with an existing account through the FEIN. You can work in and submit an application separate from the Direct Reciever.
 

Users – How to Sign Up Various Users
How to sign up under different user roles:

Direct Receiver Primary (most of our applicants will be under this role):
  1. Sign up
  2. Click yes to associate Organization (if you are an Organization representative)
  3. Fill out the Organization form
  4. Submit

Direct Receiver Non-Primary:
  1. Sign up
  2. Click yes to associate Organization
  3. Change drop down to Direct Receiver Non-Primary
  4. Enter EIN and click Search
  5. Select  Organization
  6. Complete form & Click Submit
  7. Direct Receiver Primary will have to approve your sign up
  8. Rules:
  • Does not have access to view My Forms or Portfolio until approved by Direct Receiver Primary
  • After approval, by default, you will have access to Portfolio, read/write on all forms, and receive notifications.
Indirect Receiver
  1. Sign Up
  2. Click Yes to Associate Organization
  3. Choose Indirect Receiver from drop down menu
  4. Enter FEIN and click search
  5. Select organization
  6. Complete form and click Submit
  7. Contact Primary User or Ann Libby for approval
  8. Rules
  • Does not have access to view My Forms or Portfolio until approved by Primary User or Ann Libby (Grants Program Coordinator)
  • Once approved, has access to all of GO, just like a Direct Receiver

Individual:
  1. Sign Up
  2. Click No to Associate Organization
  3. Submit
Fiscal Agents & Organizations Using Fiscal Agents
  1. Contact the NAC for information on using fiscal agents and to ensure eligibility.
  2. The Fiscal Agent must already be in the system as a Direct Receiver Primary (see above).
  3. The organization using the fiscal agent must sign up as an Indirect Receiver Primary:
  • Sign up
  • Click yes to associate Organization
  • Change drop down to Direct Receiver Non-Primary
  • Enter EIN and click Search
  • Select  Organization
  • Complete form & Click Submit
  • Fiscal Agent will have to approve your sign up

Trouble Shooting

If your account is pending:
  • Contact the organization primary or NAC to find out who is the primary
  • The Direct Receiver Primary must approve you by:
  1. Go to Manage Account
  2. Click on Manage Users
  3. Click on the green checkmark next to user name.
 
Save and/or Submit buttons missing
  • This means that your application is in read-only mode because you have submitted it.  If you need to make changes PRIOR to the application deadline date, please contact NAC staff and we will re-set your application so that you can make changes.  If it is after the deadline date, you will not be allowed to make changes.
 
Tabs

My Forms
This is where you can access grants you have already started, under My Grants, or available applications.

Portfolio
This is where you will go to upload or view any files you have uploaded, once you have started a grant application.  Here, you can create new folders, view folders and files they contain, and edit folders or files.  It will also show a total of how many megabytes (MB) you have used.

Help
This is where you are!  Here you can find definitions, help with navigating the system, information on uploading support materials.

Manage Account
This is where you can update your personal or organizational information, change your password, approve or deny sub-users, and see your user(s) history.
 

Text and Data – Helpful Information as You Begin

Usernames and Passwords:
You assigned yourself a username and password when you created a profile for the NAC.  Use this username and password to access your grant applications for the NAC.  If you forget your username and password, click the “Forgot Username and Password” link from the GO Login Page.

My Username and Password are not Working:
Make sure that you have correctly spelled your username and password, using both capital and lowercase letters.  The system is case sensitive, meaning that some letters may need to capitalized.  You may also copy and paste the username and password from another document, if you have saved your information on another document.  Make sure that there are no additional spaces at the end of the login name.  If you still cannot get into the system, please contact NAC staff for help at 775.687.6680.

I Forgot my Password:
On the Log In tab of your GO web page, there is a “forgot password” button.  It will email you instructions on how to reset your password.  Make sure your new password follows the rules listed on the Sign Up page.

The Narrative:
We suggest that you work in a word processing application before entering data into the online grant program.  If you enter your narrative directly into the system, you risk losing your work if your computer loses its connection to the Internet.  It may seem that you are still connected to the Internet, but you will have unknowingly lost your connection – despite being able to see the actual application page.  At this point, if you try to save your work after having lost your connection to the online application database, it will not know where to store your information, and that information will be lost.  Having saved this information in your own computer files offers security and easy access to the text should there be any unforeseen disruption in the connection.  Another important reason to compose narratives in a word processing application first is to use the spell check and word count features, which are not available in the GO grant system.  Before you copy and paste data from a word processor into the online application, save your text in the word processor as “Text Only.”  A text-only document will remove all formatting so that the text will read properly in the GO grant systems.

Word Count:
The NAC has determined the available character limit for application questions.  The character limit for each question shows below the text box.   The character count in the GO grant system includes spaces and punctuation.  If necessary, make adjustments to your text that conform to the allotted character count in the particular narrative on which you are working.  Remember to make all of your text changes in the word processor, then repeat the copy and paste instructions to insert the text in the online application.  You may continue to work on other pages of the application and return to the narrative questions to amend your text.  Be aware that the system will not allow you to continue to type if you attempt to exceed the allowed character limit.
 
Work Sample Preparation:
Work samples are a required part of almost all NAC applications and are considered carefully during application review.  Video recordings are required for performing and presenting organizations, and are a critical component of your application.  Please be selective in what you submit; panel time is limited, and an overabundance of work samples can be counterproductive.  We highly recommend limiting your selections to three or four substantive, relevant work samples.


Specifications for Narrative Questions

Formatting:
Do not bold, italicize, underline, bullet, number, indent, or use any other formatting options available in Microsoft Word.  Formatting will not transfer into the GOTM grant system and will cause your text to become illegible.  Do not format your copied text in the GOTM grant system application text boxes.  We recommend that you use asterisks (*) or all capital letters to emphasize special words or sections in your narrative text.

HTML:
Do not use html formatting in your narrative.  If you use html in the narrative text, your application will not be readable.

Copy and Paste:
It is advisable that you craft your narrative text responses for grant application questions in a word processor before entering information in the GOTM grant system.  Use the document to edit your text and count characters.  Save the document for your records.
*The following instructions are for Microsoft Word users only.
  1. Compose your narrative in Microsoft Word.  Use the spell-check and character-count tools in Word.  Note that the character/word count feature in word processors varies.  The character count in the GOTM grant system will be the definitive number of characters allowed for your application.
  2. Save the document as text only.  Select “Save As” from the File menu.  The “Save As” dialog box will then appear.  Choose “Text Only” from the “Save as Type” drop down box found at the bottom of the dialog box.  Your work will then be saved as text only and the file name will include a .txt extension.
  3. Highlight the text that you want to copy into the text box within the online application by clicking your cursor at the beginning and then dragging it over the remainder of the required text to highlight it.
  4. Go to the Edit menu, and then select Copy.
  5. Before pasting to the online application, you must make sure that you are logged in.  If so, place your cursor in the desired text box of the narrative page, click to the Edit menu in your browser, then select Paste.
  6. Save your work in the online application by clicking the “Save” button at the bottom of the page.
Don’t forget to use spell check prior to pasting information into the GOTM grant system, as the system does not have a spell check feature.
 

File Uploads
Grants OnlineTM allows users to upload files of images, audio, video, and documents.  All of your files will be stored in the cloud with instant streaming for video and audio files.

Specifications for Each Type:
  1. Image:
    1. Extensions allowed: jpg, jpeg, gif, bmp, png, tif
  2. Video:
    1. Extensions allowed: 3gp, avi, flv, mov, mp4, mpg, rm, wmv
    2. Additional Restrictions: Videos must be equal to or greater than 480x360 resolution and 12 frames per second.
    3. All video files are converted into mp4 by the system.  The final file size of the video file will be less than the original file size
    4. The NEA has a great tutorial on how to convert video to higher resolutions, if it is too small: NEA Media Converter Tutorial
  3. Documents:
    1. Extensions allowed: doc, docs, txt, xls, xlsx, pps, ppt, pptx, pdf
    2. We recommend converting all documents to PDF format since it is the most versatile file type and can be opened directly in the browser by panelists.
  4. Audio:
    1. Extensions allowed: aac, mp3, mpa, ra, wav, wma, eps
    2. All audio files are converted into mp3 by the system.
 
Uploading Files:
  1. Navigate to the Support Materials Form within the application.
  2. Click on the Upload button.
  3. Enter a Title and Description for the file you will upload.
  4. Browse your computer files for the correct file.
  5. Click OK.
  6. The file will begin to upload.  If the file is larger than 256 MB, it will not upload successfully. 
Thumbnails:
Each file will display as a thumbnail in the application and portfolio folder.  Depending on the file type, the thumbnail will either be a file icon or a thumbnail.  Clicking on the thumbnail will allow you to view details about the file, download, or view it.
  • Edit:  Allows you to edit the title and description of your file.
  • Copy/Move:  Allows you to copy the file or move the file from folder to folder.
  • Delete: Allows you to delete the file.  Once it is deleted, it is no longer in that file.  If it has been copied to another file, it will remain there.
 
Download:  Every file type can be downloaded by clicking on the file name to download the file.  The user will be prompted to Open or Save the file.  This will be the same for ALL file types.  If the user chooses to open the file, the user must have the appropriate third party software, browser configurations, or plugins to support opening the file type.  It is the responsibility of the user to have the appropriate software configurations to support the file type.

View:  Only applicable for video and audio files.  The system has an integrated player that allows the user to view the file in the browser without having to
download and use third party players.  Images and Documents may open within the browser depending on if the user has the appropriate third party software, browser configurations, or plugins to support opening that file type.  Video files are streamed back in 3 different resolutions depending on the user’s internet speed.  Documents will need to be downloaded in order to view them.

Folder Requirements:  Every folder will have specific requirements that will determine whether the folder can contain documents, images, video, or audio.  Each file type will have a minimum # that can be uploaded, a maximum # of files that can be uploaded, and the maximum file size.  The user can edit their folders (by adding or deleting file) after the folder is assigned, as long as they abide by the folder requirements.

Video Help
When videos do not meet the minimum requirements, the user may need to change the file type or the video’s resolution.  Media Converter provides these tools as a free online service.
*Note:  Mediaconverter.org is a third party web application and, as such, WESTAF and NAC cannot provide technical support for issues related to its functionality.  We only recommend it as a free solution for converting your videos.  See the tutorial here.

Recommended Export Settings for Final Cut:
Videos:
  1. Export to Using Quicktime Conversion
  2. Format – quicktime
  3. Click Options
  4. Video Settings
    1. mpeg4 compression
    2. Best
    3. 24 Frames
    4. 24 Key Frames
    5. 2000 data rate
    6. Change size to 640x480
    7. Preserve aspect ration using letter box
  5. Audio Settings
    1. AAC
    2. 22,050 khz
Audio:
  1. Export to Using Quicktime Conversion
  2. Format – quicktime movie
  3. Click on Options
  4. Uncheck box next to video
  5. Audio Settings
    1. AAC
    2. Stereo (L,R)
    3. 44,100 khz (44.1)
    4. 128 kbs
 
FAQ’s

How to Convert my Video:
1.      Check out this NEA tutorial:  find it here.

Where and How to Find the Resolution of my Video:
  1. On a Mac, press down on Ctrl (Control) then click on the file name, then Get Info.  This should show the resolution and file size.  Sometimes, the resolution information is not encoded in the file.  If that is the case, the user can convert the file to the media specifications to ensure it will upload successfully the first time.  Conversely, you could try uploading the file as is to see if GO shows an error message; if this appears, then they will need to convert it, and re-upload the video to GO.
  2. On a PC, right click on File, then click Properties, and then go to the Details tab.  The screen should then show the resolution in height and width.  Again, sometimes the resolution information is not encoded on the file.  In this case, the instructions for the Mac above can also be followed.
My Video Uploaded Successfully, but is not Available to Stream:
  1. The GO system converts all video to .mp4 after upload.  For large video files, this process can take a while –longer than the usual file upload time.  This is especially the case near an application deadline because videos are placed in a queue to be converted.  The more people uploading, the longer the queue.

Pop-Up Message: Exceeds the Maximum Allowed Size:
I keep getting a pop-up message: “Your media file exceeds the current maximum allowed size of 256 MB.  Media files undergo conversion after upload which may reduce the size of your file.  If the file size still exceeds the max after conversion, it will be deleted.  Continue anyway?”
  1. If you video file was uploaded but is not appearing anymore, the file was indeed too large for the allotted portfolio size and was deleted from the user’s account after conversion.
  2. If this happens, you will need to convert the file down to a smaller size.  View the NEA tutorial on how to do this here.
  3. If necessary, contact NAC and they will either help you or escalate your issue to WESTAF.
Editing my Video to Make it Smaller:
  1. In GO, the file size limit for videos is 250 MB.  If your file size is below 350 MB, it will most likely convert down below the limit and successfully upload. 
  2. If you need to edit a video file, you will need third-party video editing software, such as iMovie or Final Cut Pro.
Uploading a Video from a DVD:
  1. First of all, is it a commercial DVD?  (If it’s anything other than a burned DVD, it’s commercial.)
    1. If it’s a commercial DVD, you will need to download or buy DVD ripping software like Handbrake.  Your file must be a digital file before it can be uploaded.
    2. If it is a burned DVD, the digital file likely exists on it in a readily uploadable format.  All you need to do is copy the files to your hard drive first, then upload to GO.
Multiple Users:
The system was designed to allow more than one person to work on a grant application.  For example, one individual can focus on a specific section of the application (e.g., the Narrative) while another person focuses on a different section (e.g., the Budget).  It is very important for each user to save their work frequently.  To avoid losing work, ensure that only one person is working in a given section at a time.  Otherwise, the last person to save in a given section will overwrite anything that has been previously crafted.  We recommend that multiple users communicate frequently with one another to ensure that data is not lost or overwritten.

My Favorite Web Page:
To save our GO webpage as one of your “favorites,” start by going to the Home Page of the online grant application at http://nac.culturegrants.org.  Next, pull down the Favorite (or Bookmark) menu from the task bar located at the top of the page in your browser and click “Add to Favorites” or “Bookmark.”  Do not save the menu page or any page within the application as a favorite – the system will not remember your name and password, and it will not automatically log you in to the system when you return.

Saving Your Work:
There is a “Save” or “Save & Continue” button at the bottom of each application page.  Each time you click on “Save,” the page will refresh and you will return to the top of the page.  Do not go to your Internet browser’s File drop-down menu and select save.  When you select “Save” from the File menu, the web page you are viewing will be saved as an HTML document, and your work in the application database will not be saved.

Lost Data:
If you return to your application or go to another section and you cannot see any data, the issue might be one of the following:
  1. Your computer may have cached an older version of the page, meaning that your computer saved a snapshot of the page and it has not yet been updated.  You can update the page manually by holding down the “Shift” button on your keyboard while clicking the “Refresh” or “Reload” button in your browser.  This action forces the system to retrieve data that was saved successfully in the database and bring it back to the text boxes in the application.
  2. You are not logged in to the system.  If your Internet connection is disrupted, the system will automatically log you out when you attempt to save work, preview the page, or move to another section of your application.  If this is the problem, return to the Home Page and log in to the system, then return to the page where you left off.  If you saved your work, the data will reappear.
  3. You have blocked cookies.  GO grant system requires cookies.  If your cookies are blocked, you must unblock them in order allow access to application content.  If you have purchased software that specifically blocks cookies, such as CookiePal, you must disable this software in order to allow cookies for the GO grant system to work correctly.  Please refer to the Cookies section for instructions to allow cookies.
Pop-Up Windows:
Popup windows are used to provide supplemental information for a website.  Many users disable these windows to avoid unwanted advertisements.  Disabling popup windows will block the GO grant system from performing properly.  You must allow popup windows to appear in order to use the GO grant system successfully.  If you have installed popup blocker software, spyware with popup blocking features, or additional toolbars with blocking capabilities, you must disable these features and allow popup windows.  When working in a popup window during the application process, you can close the windows when you have finished and return to the application.  To do so, close the window by clicking on the X in the upper right hand corner of the child window (upper left hand corner for MAC users.)

Submitting an Application:
Before submitting your grant application, make sure that you have printed a paper copy and fully reviewed the data.  Make sure that there are no spelling or text errors and that all the information has been completed and entered.  Make any corrections necessary in the online application and save your work.  Click the “Submit” button at the bottom of the Signature page.  Your information will be sent directly to the NAC.

What Happens to an Application:
The NAC will automatically receive your grant application once you click the “Submit” button.  They will send you an email confirming that they received it.  At this point, you will no longer be able to change your application.  Your application status will appear as “Received” and you may not alter your application in any way.  You will have access to print your application at any time.

Storing Your Data:
One of the many benefits of this online grant application is that once you complete an application, all your data will be stored.  If you choose to apply for the same grant every year, the time spent entering data will be reduced.

I Accidentally Submitted my Application:
Please call the Nevada Arts Council at 775.687.6680, and our staff will be happy to assist you.
 

Tech Requirements

Email Address:
You must have an email address to use the GO system.  If you do not have an email address, open a free account with Gmail, Yahoo!, or Hotmail.

Internet:
In order to access and apply using the GO grant system, you must use a computer that has broadband and Internet access.  If possible, use Google Chrome (download here) for the best performance.

Hardware:
To access the GO grant system, you need a computer, preferably no more than four years old.  You are not required to have a printer, but you are advised to print a copy of your application(s).

Software:
You do not need any special software to access the GO grant system.  You do need an Internet Web browser such as Chrome, Mozilla Firefox, Internet Explorer, or Safari.

Operating System: 
GO advises that you use Windows XP or later for PCs.  For Macintosh users, use MacOS X or later.  To check the operating system you have on a PC, right-click on My Computer (usually found on the desktop).  A System Properties window will appear.  Under the General tab, you will find the operating system for your computer.  On a Mac, go to the Apple menu and select About This Mac.

Browser: 
For PC users, the GO grant system works best with the most recent versions of Chrome, Mozilla Firefox, or Internet Explorer.
  • AOL Users: Older AOL browsers are incompatible with the GO grant system and will not allow you to correctly submit an application.  If you use AOL, you may still access the Internet through AOL.  Once you are connected to the Internet, minimize the welcome screen window and open another browser such as FireFox or Chrome to access the GO grant system.
Cookies and Temporary Files:
Cookies must be enabled to work with the GO grant system.  A cookie is a small file that a website temporarily stores on your hard disk.  The GO grant system cookie logs which application you wish to access so your Internet browser can save and display your application information correctly.  When you log off the GO grant system, that cookie is automatically deleted.  The GO grant system requires cookies.  If you have disabled cookies in your browser, you must enable them prior to the application process for unimpeded access to the system.
Temporary files can be useful when you want to store information on a website, such as Amazon.com or eBay.com.  You may want to delete these temporary files when you use the GO grant system if outdated information appears in your application.

How to Clear Temporary Files and/or Enable Cookies:
  1. Internet Explorer 8 and above
    1. From the Safety menu in the upper right, select Delete Browsing History.
    2. Deselect Preserve Favorites website data, and select Temporary Internet Files, Cookies, and History.
    3. Click Delete.
  2. Internet Explorer 7
    1. From the Tools menu in the upper right, select Internet Options.
    2. Under Browsing History, click Delete.
    3. To delete your cache, click Delete Files. To delete your cookies, click Delete Cookies.
    4. To delete your history, click Delete History.
    5. Click Close, then OK to exit.
  3. Firefox 3.5 and above for Windows
    1. From the Tools menu, select Clear Recent History.
    2. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
    3. Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies).  Click Clear Now.
  4. Firefox 3 for Windows
    1. From the Tools menu, select Clear Recent History, then select the items you want to delete (e.g., Browsing & Download History, Cache, Cookies).
    2. Click Clear Recent History.
  5. Chrome 15.0
    1. In the browser bar, enter: chrome://settings/clearBrowserData [You can also get there via the toolbar: Chrome > Preferences > then select “Under the Hood” from the menu on the left.]
    2. Select the items you want to clear (e.g., Clear Browsing History, Clear Download History Empty the Cache, Delete Cookies, and other site and plug-in data).  You can choose the period of time for which you want to clear cached information from the Obliterate the following items from drop-down menu.  To clear your entire cache, select the beginning of time.
    3. Click Clear Browsing Data.
  6. Safari 5.0
    1. From the Safari menu, select Reset Safari.
    2. From the menu, select the items you want to reset, then click Reset. As of Safari 5.1, Remove All Website Data includes both cookies and cache.
  7. Firefox 3.5 and above for Mac OS X
    1. From the Tools menu, select Clear Recent History.
    2. From the Time Range to Clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
    3. Click the down arrow next to Details to choose which elements to clear.  Click Clear Now.
  8. Firefox 8 for Mac OS X
    1. In Firefox, from the Tools menu, select Clear Recent History.
    2. Select the elements you want to clear (e.g, Browsing & Download History, Cache, Cookies), and then click Clear Private Data Now.
    3. If the Clear Recent History option is suppressed (i.e., you cannot select it), that means that your Internet Options are set to Never Save Browsing History.